// HELP.EXE · 04 / 05
IT'S NOT YOU IT'S ME
didn't click? send it back within 30 days — returns are free, size swaps too.
// CAN I RETURN IT?
answer honestly, doll
030 ♡60
RETURN REQUEST #0000 APPROVED —
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welcome to the return wizard ♡
this wizard will guide you through sending a piece back. it takes about 5 minutes and zero drama.
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step 1 — tell us
email us your order number and what's going back (and if you'd like a different size instead). we reply within a working day.
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step 2 — pack it
tags on, in the original bag if you still have it. the pink box can go back too — or keep it, we won't tell.
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step 3 — label + drop
we send you a prepaid label. stick it on, drop the parcel at any carrier point, keep the receipt.
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step 4 — money back
once it lands at doll HQ, we check it and refund your original payment within 10 days. size swaps ship out as soon as it's scanned.
the fine print, but cute
- 30 DAYSfrom the day it's delivered.
- FREEreturns and size exchanges, always.
- 10 DAYSto refund you once it's back with us.
- NO-GOearrings + body jewellery (hygiene), and gift cards.